CLOUD CANDY

An automatic cotton candy robot project

3 months Internship

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DELIVERING THE JOYNESS IS THE KEY.

In this three months internship, I took the core part in the final concept generation and user experience design process.

 

Our goal is to create a delightful and magic experience. Customers will design and order their own cotton candy on WeChat. Then, they will watch the robot making cotton candy in the machine. After the robot delivering the cotton candy to the customers, they can enjoy the high-quality cotton candy.

Duration

Role

Teammates

Tool

3 months

UX design

UI design

Physical Interaction Design

Designer

Mechanical Engineer

Researcher

Sketch

Principle

ID Sketching

Storytelling

00 CHALLENGE 01 02 03 04

When I entered this project, the team was at the latter half of the housing concept generation and early stage of ui/ux design. With the understanding of client needs and user needs, I helped develop the final housing concept, designed the pickup area physical interaction and order flow ui design.

"We want to make a better cotton candy robot experience than our competitors."​

00 01 RESEARCH 02 03 04 05

01.01 | UNDERSTANDING

HOW TO CREATE INNOVATIVE, MAGIC AND SURPRISE EXPERIENCE OF HAVING COTTON CANDY?

To achieve the clients' goal of "make better cotton candy robot machine", our team established a workshop session with clients and made a mood board together. With the understanding of clients' needs, we developed the product by multiple iterations of concepts.

mood board

01.02 | DESIGN PRINCIPLES

FOR USER INTERFACE DESIGN:

-A user-friendly, easy-to-access, theme-matched user interface

-Work smoothly with QR code scan

-Work with WeChat mini program

FOR HOUSING DESIGN:

-An eye-catching, attractive, understandable appearance

FOR PHYSICAL USER EXPERIENCE:

-Highlight the moment of picking up process

-Attract customers to stay and watch robot making cotton candy

01.03 | GOAL
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01
Smooth Order Process

Structure content in a way that encourages interaction, easy to understand, and accessible entry and exit points.

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02
Theme-matched Experience

The experience of enjoying the candy-making performance and designing their cotton candy constitute an integral system.

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03
Fun, Magical, Joyful

Based on moodboard, we decided to work on the "magic" direction: provide a fun, magical and joyful experience for customers.

01.04 | COMPETITOR ANALYSIS

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00 01 02 IDEATION 03 04

00 01 02 03 SYSTEM DESIGN 04

There are two main touchpoints during the entire experience:

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Cotton Candy Machine

Customers attracted by the machine and watch the robot arm making cotton candy.

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Make Order on Phone

Customers use QR code to interact with the machine and make orders through WeChat mini program.

Based on customers' possible behaviors, we created the user flow to help us understand the experience of the ordering process and how the interaction will happen between machine and mobile touchpoint.

MACHINE USER FLOW

CLOUD CANDY USER FLOW

MOBILE USER FLOW

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00 01 02 03 FINAL DELIVERABLES 04